How long has it been since you had user feedback | On-Off Group

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How to get integrate user feedback into your product development process

Introduction

What to expect from this course (0:22)
How long has it been since you had user feedback (1:22)

Fitting it into your process

Observing users is the quickest way to learn (4:08)
A useful metric to track how user centered your team is (1:46)
Biasing your product development process towards learning and iterating (4:59)
Restructuring your sprint so that user feedback is built in (2:17)

But wait, what even is user-centered design?

The 6 ISO User-Centered Design Principles (9:10)

How to do research

How to run an observational study (3:45)
How to Interview Users (3:12)
How to run usability tests (6:48)
A step by step guide to running any research (5:19)

Next Steps

Make use of the templates available in the templates folder (0:48)
Try this easy action point to get you started if you haven-t done research before (1:25)
Get in touch with suggestions, questions, comments etc (0:25)

Templates Folder

Persona Template
Journey Map Template
Interview Script for Existing Customers
Interview Script for Potential Customers
Usability Testing Script

Teach online with

How long has it been since you had user feedback

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